Versand

By placing an order with Maira Atelier, you confirm that you have read and agree to our applicable policies and Terms & Conditions. This policy explains how orders are processed, dispatched and delivered.

Please note that processing and delivery times are estimates and may be extended during sale periods, promotional events, public holidays and other periods of high demand.

ORDER PROCESSING

Processing Time
Orders are typically processed within 3–5 working days from the date your order is placed.

Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation by email. Our team will then begin preparing your order for dispatch.

Working Days
Our working days are Monday to Friday, excluding UK public and bank holidays. Orders placed during weekends or public holidays will begin processing on the next working day.

Sale & High-Demand Periods
During sales, promotional events, new launches and periods of exceptionally high demand, processing times may be slightly longer than usual. We appreciate your patience while our team prepares your order.

UK DELIVERY

Shipping Method
UK orders are sent using tracked delivery services. The courier used may vary depending on the destination and fulfilment requirements of your order.

Estimated Delivery Time
Once dispatched, UK orders typically arrive within 1–3 working days.

Tracking Information
Tracking details will be provided once your order has been dispatched and tracking becomes available from the relevant courier.

Please note that the estimated delivery timeframe begins after your order has been processed and dispatched, rather than from the date the order was placed.

INTERNATIONAL DELIVERY

Estimated Delivery Time
International orders typically arrive within 5–10 working days after dispatch, depending on the destination country, local courier network and customs clearance.

International delivery times are estimates and customs procedures or circumstances outside our reasonable control may occasionally result in delays.

Tracking Information
Tracking information will be provided once your shipment has been processed by the relevant fulfilment or international courier and tracking becomes available.

Urgent Orders
If you require an order by a particular date, please contact us before placing your order at hello@mairaatelier.com. While we will always do our best to assist, delivery by a specific date cannot be guaranteed unless expressly confirmed by us.

DELIVERY INFORMATION

Delivery Address
Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be amended once an order has entered processing or been dispatched.

Maira Atelier cannot accept responsibility for delivery delays or unsuccessful deliveries resulting from incorrect or incomplete information supplied by the customer, except where required by applicable law.

Separate Shipments
Where an order contains multiple items, your order may occasionally be dispatched in more than one parcel. If this happens, parcels may arrive separately and tracking information may be issued individually.

Unexpected Delays
Courier disruption, severe weather, customs processing, strikes, peak-season demand and other circumstances outside our reasonable control may affect delivery times.

We will always do our best to assist where a shipment experiences an unexpected delay.

ORDER CANCELLATIONS

We begin preparing orders shortly after they are received. For this reason, cancellation requests cannot always be accommodated once an order has entered processing or fulfilment.

If we are unable to stop your order before dispatch, you may be able to return eligible items after delivery in accordance with our Returns & Refund Policy and any applicable statutory consumer rights.

This policy does not affect any cancellation or other rights you may have under applicable consumer law.

FRAUD & PAYMENT PROTECTION

To protect our customers and Maira Atelier, orders may be subject to routine fraud and payment verification checks.

We reserve the right to place an order on hold, request additional information, or cancel and refund an order where we reasonably believe that a transaction may be fraudulent, unauthorised or otherwise high-risk.

In some circumstances, we may request information reasonably necessary to verify the purchaser’s identity or payment details before an order can be fulfilled.

LOST OR DELAYED PARCELS

If your tracking information has not updated for an unusual period of time or you believe your parcel may be lost, please contact us at hello@mairaatelier.com.

Where appropriate, we will contact the courier and investigate the shipment. Any replacement, refund or other resolution will be handled in accordance with the circumstances of the delivery and your applicable consumer rights.

CUSTOMER SUPPORT

If you have any questions regarding your order, dispatch or delivery, please contact:

hello@mairaatelier.com

Please include your full name and order number so our team can assist you as quickly as possible.

POLICY UPDATES

We may update this policy periodically to reflect changes to our services, fulfilment processes or applicable requirements.

The version displayed on our website at the time you place your order will apply to that order, except where a change is required by law.

By placing an order with Maira Atelier, you acknowledge that you have read and understood this Order Processing & Delivery Policy.